Job Description

Selectcom Telecom is seeking Order Management Specialists for its headquartered Montreal Office

Selectcom Telecom is a fully Canadian-owned Virtual Network Operator (VNO) offering a wide range of integrated communications products and services. Services include long distance, post-paid calling card, cellular long distance, toll-free, local lines, HPBX, private lines, internet and data services. Selectcom Telecom is dedicated to keeping the
marketplace competitive all the while expanding its own market share with a focus on the Canadian corporate market as its primary goal.

Selectcom Telecom is seeking candidates to join the Selectcom Telecom team

We are looking for dynamic, organized and motivated people who enjoy working in an ever changing and challenging environment. The Order Manager position involves initiating, managing and implementing products and services for new and existing customers.

Order Manager Responsibilities

• Manage the delivery and installation of telecommunications services
• Coordinate the installation of telecommunication services with the various carriers
• Organize the integration or conversion of services with the clients
• Submit detailed change notices and follow-up with clients
• Manage client expectations and service

Desired Skills and Experience

• 2 years Order Manager experience or similar
• Excellent English and French verbal and written communication skills
• Proficient with Microsoft Excel, Word and Google Workspace/li>
• Experience in the Telecommunications industry is an asset
• Order Management experience is an asset

Compensation

• Competitive Wages
• Full Health and Dental benefits
• Great work environment

Experienced required: Minimum of 2 years Telecommunications and/or order management

Education: postsecondary education completed

Job Type: Employee

Job Status: Full Time

Job Types: Full-time, Permanent

Salary: $35,962.00-$40,000.00 per year

Job Description

Responsibilities:

• Provide technical and non-technical support to our customers in a call center environment;
• Interpret and understand customer requirements and offer solutions across our platforms;
• Provide excellent customer service to both external customers and all company employees;
• Support all data and wireless products.

Required technical knowledge:

• Voice products and services;
• IP voice and data products and services;
• Incident reporting systems (ticket opening).

Skills sought:

• Strong ability to diagnose and solve problems in order to apply appropriate solutions quickly and efficiently;
• Provide first class customer service both verbally and in writing;
• Ability to adapt to different situations and contexts;
• Strong ability to learn and share information with others;
• Ability to work independently and with minimal supervision;
• Good typing speed/computer skills;
• Ability to work in a fast-paced environment and manage multiple tasks at once;
• Thoroughness and attention to detail;
• Ability to compile and analyze data effectively and make recommendations.

Requirements:

• Excellent verbal and written communication skills in French and English;
• Customer service or support experience in a front-line team, preferably in a technical or operational support role;
• Reliable individual with good attendance.

We offer:

• Help Desk
• Service
• Technical Support
• Customer Server Representative
• Call Center Agent
• IT Support
• Desktop Support
• IT Technician
• Competitive salary;
• Dynamic work environment;
• Full-time position │Variable schedule adapted to your studies│Monday to Friday 8:00 to 4:30 or 10:30 to 7:00
• Job type: Full time / Part time

Job Description

• Provide technical and non-technical support to our customers in a call center environment;
• Interpret and understand customer requirements and provide solutions across our platforms;
• Provide excellent customer service to both external customers and all employees of the company;
• Support all data and wireless products.

Required technical knowledge:

• Voice products and services;
• IP voice and data products and services;
• Incident reporting systems (ticket opening).

Skills sought:

• Strong ability to diagnose and resolve problems in order to apply appropriate solutions quickly and effectively;
• Provide first class customer service both verbally and in writing;
• Ability to adapt to different situations and contexts;
• Strong ability to learn and share information with others;
• Ability to work independently and with minimal supervision;
• Good typing speed/computer skills;
• Ability to work in a fast-paced environment and manage multiple tasks at once;
• Meticulous and attentive to detail;
• Ability to effectively compile and analyze data and make recommendations

Requirements:

• Excellent verbal and written communication skills in French and English;
• Customer service or support experience in a front-line team environment, preferably in a technical
• or operational support role;
• Reliable individual with good attendance.

We Offer

• Competitive salary
• Dynamic work environment
• Full-time position │Variable schedule adapted to your studies│Monday to Friday 8:00 to 4:30 or 10:30 to 7:00
• Job type: Full time / Part time