Summary

In 2019, the Government of Canada adopted the Accessible Canada Act (ACA) . The goal of the ACA is to transform Canada into a barrier-free country by 2040.

Being a company under Federal jurisdiction, Selectcom Telecom as developed a plan based on comments and ideas collected by customers, employees and certain collaborators. This plan represents our activities as of today and identifies current barriers and lists actions to be taken to prevent and/or remove them.

General Information

Please feel free to share your comments with us at: Vice President Human Resources at 514-722-2049 by email at [email protected]; or by mail at 300-5151 Jean-Talon Est, Montreal, Quebec H1S 1K8.

Our commitment

Selectcom Telecom is therefore committed to improving accessibility across the company to provide a better experience for our employees and customers. Our approach aims to eliminate and prevent accessibility barrier to our offices and services.

• Achievements
  • Identification of physical obstacles in our premises (access and workspaces);
  • Staff awareness.
• Consultations
  • Internal: Surveys and suggestions from our employees;
  • External: Comments from our customers and interactions with people with disabilities.

Our accessibility priorities

1: Employment
• Obstacles identified: Identification of adaptive technologies available to employees.
• Action plan:
  • 2024: Staff awareness of accessibility for all.
  • 2025: Improvement of recruitment processes.

2: The built environment
• Obstacles identified: Accessibility to the office. Third party (landlord)
• Action plan: 2024-2025: Carrying out work to facilitate access.

3: Information and communication technologies
• Obstacles identified: Accessibility of websites and internal tools.
• Action plan:
  • 2024: Audit websites to detect gaps
  • 2026: Implement WCAG 2.1 AA standards to our platforms.

4: Non-digital communications
• Obstacles identified: Setting up of accessible documents/communications.
• Action plan:
  • 2024 : Communicate in clear and simple language.

5: Design and delivery of programs and services
• Obstacles identified: Communicate accessibility features to our front-line team (i.e. all center and sales department).
• Action plan:
  • 2024 : Setup reference manual on accessibility for internal teams.
  • 2025 : Provide training internally.

6: Transport (irrelevant)

Ongoing commitment

This plan represents the inital step to improve acccessibility in the marketplace while reflecting diversity of the Canadian population. We are committed to continuous updating.